All of our pieces are handmade in the UK, so production and delivery timelines can vary. Most orders take 10–14 weeks, depending on the design and upholstery. While we always aim to meet estimated dates, occasional delays may occur due to UK workshop schedules or international transit. We’ll keep you updated every step of the way.

We offer white-glove delivery across the U.S. — including in-room placement, basic assembly, and removal of all packaging.
We ask customers to inspect the piece upon arrival and note any visible issues on the delivery receipt while the team is present.

Please measure your access points before ordering. If an item doesn’t fit, we can reschedule delivery, but redelivery and storage fees may apply.

Yes. A 50% deposit is required to start production.
For custom/made-to-measure orders, this deposit is non-refundable once work begins. The final balance is due prior to shipping.

Any order where you choose your size, configuration, leather or fabric, details, or bespoke layout is considered custom.
All custom and made-to-measure orders are final sale.

Non-custom items may be returned within 14 days, as long as they are unused, in perfect condition, and in the original packaging.
Custom pieces, COM/COL orders, and made-to-measure items cannot be returned.

We use premium full-grain and top-grain leathers. Natural marks, grain variation, shade differences, and character are normal features, not defects. Leather softens, develops patina, and evolves beautifully with time — it’s part of its charm.

Yes. All pieces come with a one-year limited warranty covering defects in materials or craftsmanship.
The warranty does not cover:
• natural leather variation
• cushion settling or softening
• fading due to sunlight
• commercial-use wear
• damage from humidity, pets, or cleaning chemicals
• COM/COL materials

If an issue arises, we may repair, replace parts, or replace the item at our discretion.

Absolutely.
We offer trade pricing, material support, samples, shop drawings, and layout guidance. Designers and hospitality operators are a big part of our work.

Yes, you can order complimentary samples directly from our Materials Library. We always recommend seeing leather and fabric in your own light before finalizing your order.

Yes. Our New York showroom is open:
Mon–Fri: 10am–5pm
20 West 20th Street, 6th Floor, New York, NY 10011
We’re always happy to help you choose the right style, size, and materials.

You can schedule your appointment here.

Our team is here to guide you through sizing, layouts, leather choices, and custom options.
You can:
• book a consultation
• email us your floor plan
• visit our showroom
• explore guides on the Chesterfield Library

We deliver nationwide across the U.S., including remote locations (additional fees may apply).